Sign in
If you do not have an account, click Create AccountCreate Account
Return Policy
At fiorianne, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help with a straightforward return process.
▶ Return Periods
Change of Mind: You may return unworn items within 7 days of delivery. The customer is responsible for return shipping.
Faulty or Incorrect Item: Contact us within 30 days. We will cover return shipping and issue a full refund or replacement.
▶ Return Conditions
To be eligible for a return, items must be:
- In original, unworn, and unwashed condition.
- With all tags and packaging.
- With proof of purchase.
- Sale items cannot be returned.
▶ How to Start a Return
- Check “Order History”.
- Select items and choose a reason.
- Change-of-mind: return label cost deducted from refund.
- Faulty/incorrect: we provide a pre-paid label.
- Pack, label, and drop off at carrier.
▶ Refunds
Processing: 3–5 business days after inspection.
Method: Returned to original payment method.
Bank processing may add extra time.
▶ Special Circumstances
Non-Delivery: Contact us within 24 hours.
Refused Package: Refund after return. Shipping not refunded.
Unauthorized Returns: May be refused.
▶ Fraud Prevention
We may decline refunds for items showing misuse, wear, or suspected fraud.
Need help? Contact us at [email protected].
Comment